https://helpforum.sky.com/t5/Sky-Mobile/phone-upgrade/m-p/5250155#M289577 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4657221">@jeodifb</a>&nbsp; yes just order your new phone then when you have it you have two options with the sim, one is call sky on 150 to cancel it or if you want to keep that number then request a PAC from sky and give that to your new network and they will transfer your number to them, closing the sky sim account. You can continue paying monthly for your phone.&nbsp;</P> Fri, 10 Apr 2026 05:48:13 GMT 63johnw 2026-04-10T05:48:13Z https://helpforum.sky.com/t5/Sky-Mobile/phone-upgrade/m-p/5250118#M289572 <P>i want to upgrade my phone but not continue with my sim as i have found another provider. is this possible and if so how.&nbsp;</P> Thu, 09 Apr 2026 22:05:35 GMT https://helpforum.sky.com/t5/Sky-Mobile/phone-upgrade/m-p/5250118#M289572 jeodifb 2026-04-09T22:05:35Z https://helpforum.sky.com/t5/Sky-Mobile/phone-upgrade/m-p/5250155#M289577 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4657221">@jeodifb</a>&nbsp; yes just order your new phone then when you have it you have two options with the sim, one is call sky on 150 to cancel it or if you want to keep that number then request a PAC from sky and give that to your new network and they will transfer your number to them, closing the sky sim account. You can continue paying monthly for your phone.&nbsp;</P> Fri, 10 Apr 2026 05:48:13 GMT https://helpforum.sky.com/t5/Sky-Mobile/phone-upgrade/m-p/5250155#M289577 63johnw 2026-04-10T05:48:13Z