topic Re: Can't activate eSIM in Sky Mobile

Can't activate eSIM

mal_golf99 — Thu, 09 Apr 2026 17:42:54 GMT

I still haven’t received a confirmation code for my eSIM. I’ve been given conflicting information from support agents — I was advised to purchase a second eSIM because the first one wasn’t generating a code, but the second one hasn’t generated a code either. It has now been over 24 hours since both eSIMs were ordered, and I still haven’t received anything. Could someone please assist me with this? I would really appreciate some clarity before I consider cancelling.

Re: Can't activate eSIM

63johnw — Thu, 09 Apr 2026 17:55:41 GMT

Hi @mal_golf99

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Can't activate eSIM

Brill+Gill — Thu, 09 Apr 2026 18:13:34 GMT

Thanks for escalating this @63johnw. We’ve sent @mal_golf99 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Can't activate eSIM

Mossy911 — Thu, 09 Apr 2026 20:28:26 GMT

Did you get this sorted i had same problem and I got it sorted without confirmation code

Re: Can't activate eSIM

Mossy911 — Thu, 09 Apr 2026 20:31:31 GMT

Did you get sorted. Same happened to me and I am up and running without confirmation code just today I got help after 2 weeks

Re: Can't activate eSIM

mal_golf99 — Fri, 10 Apr 2026 06:24:57 GMT

thanks for reaching out to share your experience. it's still ongoing. ill keep you posted on how my experience goes in due course

Re: Can't activate eSIM

mal_golf99 — Fri, 10 Apr 2026 19:00:31 GMT

Further to my update this morning a few minutes I managed to work out to sort my issue with the eSIM.

The instructions in the email are misleading.

Once I had installed the eSim on my device the setup process the device no longer required a confirmation code and my device was able to active the eSIM from there so all sorted.

Re: Can't activate eSIM

Mossy911 — Sat, 11 Apr 2026 18:44:35 GMT

Yes this was the same for me it was quite easy but anytime i called sky to sort it out i was given the run around then eventually I got a lady that talked me through it in 5 mins and it worked.

I dont understand why all the others i was talking to couldn't do this