topic Phone Return in Sky Mobile

Phone Return

Jasbir1 — Thu, 09 Apr 2026 15:20:11 GMT

I would like to return my Samsung S26 5G because I like to get a new contract for a Samsung S26 Ultra.

Re: Phone Return

Daniel0210 — Thu, 09 Apr 2026 15:22:10 GMT

@Jasbir1
As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Easiest way is by dialling 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund

Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.

Re: Phone Return

caesarome — Thu, 09 Apr 2026 15:23:07 GMT

@Jasbir1

How long have you had the phone that you want to return because if it is more than 30 days then it can only be returned as part of a swap or upgrade which could see you having to pay something against it to pay it off in one go on a future bill.