topic Re: No Network in Sky Mobile

No Network

Kaz178 — Wed, 08 Apr 2026 20:39:28 GMT

I have no service on my iPhone 15 pro max. I have updated everything, checked there is no arrears on my account but I can only connect via WiFi. My husband's phone is also with sky (same account) and he has no issues and his works perfectly. checked all the usual.

Re: No Network

caesarome — Wed, 08 Apr 2026 20:41:41 GMT

@Kaz178 wrote:

I have no service on my iPhone 15 pro max.

Has it been working up to now ?

Have you been abroad recently ?

Re: No Network

Kaz178 — Wed, 08 Apr 2026 20:42:53 GMT

It's been working fine until recently. Yeah I was in Barcelona last week.

Re: No Network

caesarome — Wed, 08 Apr 2026 20:44:56 GMT

Has it worked since you returned from Spain ?

Re: No Network

Kaz178 — Wed, 08 Apr 2026 20:48:47 GMT

Yes it has been working okay. I work from home so tend to be connected through WiFi - I only noticed when I popped out and there was no service earlier today.

Re: No Network

caesarome — Wed, 08 Apr 2026 20:54:08 GMT

@Kaz178

Do you use a physical sim in the phone or an esim ?

Re: No Network

Kaz178 — Wed, 08 Apr 2026 20:56:36 GMT

I think it's an e sim - I changed my number about a year ago and don't remember getting sent anything.

Re: No Network

caesarome — Wed, 08 Apr 2026 21:04:31 GMT

@Kaz178

Not sure if you have tried this but you could try refreshing the network settings:

So go Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. Then go to Settings - Phone - My Number and change it if it is wrong, then reboot the phone. You will need to set up your Wifi connection again.

Re: No Network

LotusGreg — Thu, 09 Apr 2026 10:24:10 GMT

This no network issue is not dissimilar to what both my wife and I experience at home. Both on Samsung, S25 and S24. We both rely on WiFi calling as the mobile signal is so poor at home. More often than not though we realise that we have missed calls and no text messages are received. The solution is to reboot our phones but this is not a practical solution. We rather thought that using the WiFi option meant that we would have problem free calling however, it appears that as soon as the devices drop the network, so does the ability to make and receive calls via WiFi.

The O2 network is, allegedly, the best coverage for the UK but still, we slip through despite living in an area surrounded by villages, towns and equidistant between Oxford and Swindon.