topic Re: Problem with IVR to 0330 in Sky Mobile

Problem with IVR to 0330

Jan1806 — Wed, 08 Apr 2026 15:01:56 GMT

When phoning from any SKY phone the IVR options don't work to Peterborough u3a

They are OK from other providers

Re: Problem with IVR to 0330

caesarome — Wed, 08 Apr 2026 15:07:31 GMT

@Jan1806

Not sure what you mean so can we ask why you were trying to call Sky ?

Re: Problem with IVR to 0330

Jan1806 — Wed, 08 Apr 2026 16:33:57 GMT

The problem is ringing out from a Sky mobile or landline. The IVR works fine on Peterborough u3a if from other providers

Re: Problem with IVR to 0330

Daniel0210 — Wed, 08 Apr 2026 16:40:15 GMT

@Jan1806

Can I ask what Peterborough u3a is?

Re: Problem with IVR to 0330

Jan1806 — Wed, 08 Apr 2026 17:05:03 GMT

u3a is a national organisation that has hundreds of local groups. It is for retired peope. Peterbough has over 2,400 members. If you google it you will find it easily. I wasn't allowed to put the tel no into this forum but it is on the scrolling banner

Re: Problem with IVR to 0330

Daniel0210 — Wed, 08 Apr 2026 17:13:32 GMT

@Jan1806

So that provides a 0300 number. 01, 02 and 03 landline numbers are inclusive with Sky mobile so you should be able to dial it.

Re: Problem with IVR to 0330

Jan1806 — Wed, 08 Apr 2026 17:20:17 GMT

You can dial it ok but when you select any of the options e.g. press 1 for membership it doesn't work.. It will work OK from other than a Sky phone

Re: Problem with IVR to 0330

caesarome — Wed, 08 Apr 2026 18:16:32 GMT

So you need to report it to Sky so they can take the report from you @Jan1806 , 150 is the number to call Sky on from your mobile.