https://helpforum.sky.com/t5/Sky-Mobile/Sky-Mobile-Connection-Issues/m-p/5248038#M289400 <P>Looking for some support/suggestions.&nbsp; For some time my mobile phone will not connect with Sky.&nbsp; It doesn't ring with incoming calls, when trying to make outgoing calls, there is no sound of ringing, then the call drops &amp; I get a message that there is no mobile network available.&nbsp; Occasionally I get a connection but then it drops.&nbsp; This happens in the house, even when standing beside the router.&nbsp; Any suggestions?</P><P>&nbsp;</P> Tue, 07 Apr 2026 13:23:53 GMT Gillian+Hannah 2026-04-07T13:23:53Z https://helpforum.sky.com/t5/Sky-Mobile/Sky-Mobile-Connection-Issues/m-p/5248038#M289400 <P>Looking for some support/suggestions.&nbsp; For some time my mobile phone will not connect with Sky.&nbsp; It doesn't ring with incoming calls, when trying to make outgoing calls, there is no sound of ringing, then the call drops &amp; I get a message that there is no mobile network available.&nbsp; Occasionally I get a connection but then it drops.&nbsp; This happens in the house, even when standing beside the router.&nbsp; Any suggestions?</P><P>&nbsp;</P> Tue, 07 Apr 2026 13:23:53 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sky-Mobile-Connection-Issues/m-p/5248038#M289400 Gillian+Hannah 2026-04-07T13:23:53Z https://helpforum.sky.com/t5/Sky-Mobile/Sky-Mobile-Connection-Issues/m-p/5248055#M289401 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/348372">@Gillian+Hannah</a>&nbsp; you could call sky on 150 and ask for a replacement sim to see if that helps.&nbsp;</P> Tue, 07 Apr 2026 13:53:08 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sky-Mobile-Connection-Issues/m-p/5248055#M289401 63johnw 2026-04-07T13:53:08Z