topic Re: Mobile bill date in Sky Mobile

Mobile bill date

Nb871 — Mon, 06 Apr 2026 19:04:09 GMT

Changed my bill date from the 19th of the month to the 14th, my bill went from £48.50 to £80.50 why would this be? I can understand the bill being a bit higher but not that high! Can’t get through to anyone so thought I’d ask here.

Re: Mobile bill date

63johnw — Mon, 06 Apr 2026 19:06:21 GMT

Hi @Nb871 as you have changed the billing date the bill covers a longer period, the bill should show the breakdown of charges.

Re: Mobile bill date

Nb871 — Mon, 06 Apr 2026 19:08:36 GMT

Yes, a payment of £32 twice and a £16.50, why would a 4 day change in payment date make up a full months payment

Re: Mobile bill date

PandJ2020 — Mon, 06 Apr 2026 19:53:26 GMT

Changing payment date doesn't just move that date. It completely recalculates - as noted, billing is completely itemised with dates so you should be able to see what's changed. It's also possible a payment may be 'skipped' for one month to the next (and the higher bill reflects this)

Billing is also in advance so it may not recalculate as you'd expect. Check future bills too. We can't see them of course...

Re: Mobile bill date

Nb871 — Mon, 06 Apr 2026 21:16:02 GMT

All I can see is the bill total £80.50

payment of 32

Payment of 16.50

future bills

payment of £32

Re: Mobile bill date

caesarome — Mon, 06 Apr 2026 21:21:16 GMT

@Nb871 wrote:

All I can see is the bill total £80.50

payment of 32

payment of 32

Payment of 16.50

What dates do each othese cover ?

Re: Mobile bill date

Nb871 — Mon, 06 Apr 2026 22:00:50 GMT

11th may - 10th June

Re: Mobile bill date

caesarome — Tue, 07 Apr 2026 08:35:02 GMT

@Nb871

If they are show that date then you might want to call Sky on 150 about this.

Re: Mobile bill date

PandJ2020 — Tue, 07 Apr 2026 09:43:31 GMT

...or post images of the bills here (with any personal info removed).

There should not be any overlapping periods (double charged).