topic Re: Upgraded data sim said successful but no additional data recieved in Sky Mobile

Upgraded data sim said successful but no additional data recieved

Wood007 — Sun, 05 Apr 2026 08:41:39 GMT

Recieved updated data sim yesterday, did set up and said suceesful, but still have no extra data today and still showing as needing to activate??

But when i do try again it say it isnt able to do it.

Re: Upgraded data sim said successful but no additional data recieved

63johnw — Sun, 05 Apr 2026 09:43:27 GMT

Hi @Wood007

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Upgraded data sim said successful but no additional data recieved

_Claire — Sun, 05 Apr 2026 09:47:28 GMT

Thanks for escalating this @63johnw We’ve sent @Wood007 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.