topic Re: Not given an estimated delivery date in Sky Mobile

Not given an estimated delivery date

Emma2004 — Sat, 04 Apr 2026 10:24:31 GMT

I made and order yesterday and o was not given an estimated delivery date

Re: Not given an estimated delivery date

Daniel0210 — Sat, 04 Apr 2026 10:26:13 GMT

@Emma2004
As customers we have no insight into delivery timescales or stock levels.

After credit checks have been completed the most up to date information on your order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot.

(Next day delivery can’t really be guaranteed although the website might suggest that quick a turnover is possible).

Re: Not given an estimated delivery date

Emma2004 — Sat, 04 Apr 2026 10:32:32 GMT

Thank you. As I have the conformation order and it just says item waiting for dispatch but not received any tracking number

Re: Not given an estimated delivery date

caesarome — Sat, 04 Apr 2026 12:04:08 GMT

@Emma2004

When you placed the order there would have been an estimated delivery time shown. If it says it is awaiting dispatch then hopefully that isn't to far away now.