topic Re: Apps on iphone not working in Sky Mobile

Apps on iphone not working

Janhal — Thu, 02 Apr 2026 15:32:09 GMT

FB, Messenger, WhatsApp and texts will not connect when at home using WiFi. as soon as I leave the house and I'm out of range they work. I've tried turning phone on and off, reset network settings, deleted apps and reinstalled them. Not sure what else I can do, any ideas? It's an iPhone 16e.

Re: Apps on iphone not working

63johnw — Thu, 02 Apr 2026 15:34:55 GMT

Hi @Janhal try rebooting your router and try deleting then re connecting to your WiFi network.

Re: Apps on iphone not working

caesarome — Thu, 02 Apr 2026 15:35:41 GMT

@Janhal

Is your broadband provider Sky or someone else ?

Re: Apps on iphone not working

Janhal — Thu, 02 Apr 2026 15:37:46 GMT

I've tried that, doesn't work

Re: Apps on iphone not working

Janhal — Thu, 02 Apr 2026 15:38:20 GMT

It is Sky

Re: Apps on iphone not working

caesarome — Thu, 02 Apr 2026 15:49:28 GMT

@Janhal

Try adjusting your broadband shield settings, you can do this via the MySky app or online here:

https://www.sky.com/myaccount/bb-and-talk/broadband-shield

Re: Apps on iphone not working

Janhal — Thu, 02 Apr 2026 16:11:47 GMT

Think that might have worked, thank you.