topic Re: Bundle order delivery times in Sky Mobile

Bundle order delivery times

EllaB1 — Thu, 02 Apr 2026 14:37:01 GMT

I ordered a phone and apple watch bundle last night. It said next day delivery but only the apple watch has arrived.

Re: Bundle order delivery times

Daniel0210 — Thu, 02 Apr 2026 14:41:28 GMT

@EllaB1
As customers we have no insight into delivery timescales or stock levels.

After credit checks have been completed the most up to date information on your order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot.

(Next day delivery can’t really be guaranteed although the website might suggest that quick a turnover is possible).

Re: Bundle order delivery times

EllaB1 — Thu, 02 Apr 2026 14:48:01 GMT

Thanks for your help!

On my orders it just says the sim has been delivered. Nothing about the watch or the phone on either of my accounts.

Re: Bundle order delivery times

caesarome — Thu, 02 Apr 2026 15:06:19 GMT

You might want to give Sky a call about this so they can look into what is happening with the rest of your order.