topic Re: CkPatri in Sky Mobile

CkPatri

Patrick94 — Sun, 29 Mar 2026 23:03:42 GMT

my SIM card is suspended and I need to get calls from work can you help me with this problem please and can I have my PAC code please

Re: CkPatri

Daniel0210 — Mon, 30 Mar 2026 04:09:09 GMT

@Patrick94 wrote:

my SIM card is suspended

@Patrick94

It sounds like your Sky Mobile services are restricted, the usual reason being due to a missed payment.

They are automatically applied and agents cannot override the process, even if you’re told otherwise.

Sky won’t reinstate restricted services until the arrears have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: CkPatri

Patrick94 — Wed, 01 Apr 2026 22:17:19 GMT

I will pay this for 100% but I don't have this much money now

can I have my PAC code from my sim to keep my telephone number and this I will pay but every month some money becouse I really don't have this much money now

Re: CkPatri

Daniel0210 — Thu, 02 Apr 2026 03:58:02 GMT

@Patrick94

That is pretty much the same as your first post which was replied to with the correct information. You need to

pay your bill
set up a payment method
wait for your payment to clear into Skys account

Please read the first reply again.