topic Re: Mobile Phone Account in Sky Mobile

Mobile Phone Account

HHUTTY1973 — Wed, 01 Apr 2026 13:15:56 GMT

Hello

I recently cancelled sky tv and broadband but kept mobile phone but now i cannot see my mobile phone account when i log in so wondering why this is. Cannot find a phone number to speak to a real person.

Re: Mobile Phone Account

Daniel0210 — Wed, 01 Apr 2026 13:19:05 GMT

@HHUTTY1973

This link explains how to locate your mobile contract which should assist you...

https://www.sky.com/help/articles/sky-mobile-contracts

As always to call Sky it's just 150 from your Sky mobile.

Re: Mobile Phone Account

caesarome — Wed, 01 Apr 2026 15:09:03 GMT

@HHUTTY1973 wrote:

Hello

I recently cancelled sky tv and broadband but kept mobile phone but now i cannot see my mobile phone account when i log in so wondering why this is.

@HHUTTY1973

What happens when you select the mobile tab from the homepage of the MySky app ?

Re: Mobile Phone Account

HHUTTY1973 — Wed, 01 Apr 2026 15:39:28 GMT

Hi there is nothing to see its like it doesn't exist I've tried linking but it says already linked away to phone 150 now

Re: Mobile Phone Account

caesarome — Wed, 01 Apr 2026 15:47:39 GMT

@HHUTTY1973

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Mobile Phone Account

LJB-C — Wed, 01 Apr 2026 16:11:14 GMT

Thanks for escalating this @caesarome. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.