https://helpforum.sky.com/t5/Sky-Mobile/Sim-activation-issue/m-p/5244302#M288990 <P>I have just received a new phone with a new SIM card. I have tried to activate my SIM and transfer my number over to it but now neither new phone or old phone are connecting to the network and cannot receive calls and text to sort this out</P> Wed, 01 Apr 2026 14:54:10 GMT Leah104 2026-04-01T14:54:10Z https://helpforum.sky.com/t5/Sky-Mobile/Sim-activation-issue/m-p/5244302#M288990 <P>I have just received a new phone with a new SIM card. I have tried to activate my SIM and transfer my number over to it but now neither new phone or old phone are connecting to the network and cannot receive calls and text to sort this out</P> Wed, 01 Apr 2026 14:54:10 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sim-activation-issue/m-p/5244302#M288990 Leah104 2026-04-01T14:54:10Z https://helpforum.sky.com/t5/Sky-Mobile/Sim-activation-issue/m-p/5244307#M288991 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4650930">@Leah104</a>&nbsp;</P> <P>Is your phone now showing as activated on your account ?</P> <P>&nbsp;</P> <P>Is your old number with Sky or in a different network ?</P> Wed, 01 Apr 2026 15:05:39 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sim-activation-issue/m-p/5244307#M288991 caesarome 2026-04-01T15:05:39Z