https://helpforum.sky.com/t5/Sky-Mobile/Phone-old/m-p/5244123#M288954 <P>Hi I sent my old phone back well over 3 weeks ago and I am still paying for 2 contracts due to which I can't really afford&nbsp;</P><P>when will the money being taking off so I only have one contact to pay!!&nbsp;</P> Wed, 01 Apr 2026 11:52:40 GMT Kellie21 2026-04-01T11:52:40Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-old/m-p/5244123#M288954 <P>Hi I sent my old phone back well over 3 weeks ago and I am still paying for 2 contracts due to which I can't really afford&nbsp;</P><P>when will the money being taking off so I only have one contact to pay!!&nbsp;</P> Wed, 01 Apr 2026 11:52:40 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-old/m-p/5244123#M288954 Kellie21 2026-04-01T11:52:40Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-old/m-p/5244137#M288958 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4610634">@Kellie21</a>&nbsp; it takes 2-4 weeks for returns to be processed. You keep paying until that process is complete, any overpayment will be refunded.&nbsp;</P> Wed, 01 Apr 2026 12:10:59 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-old/m-p/5244137#M288958 63johnw 2026-04-01T12:10:59Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-old/m-p/5244143#M288962 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4610634">@Kellie21</a>&nbsp;</P> <P>It can take a few weeks for returned devices to be inspected so you might want to call Sky about this to see if they &nbsp;help. If you new phone has a Sky sim in it then the number to call Sky on is just 150.</P> Wed, 01 Apr 2026 12:12:36 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-old/m-p/5244143#M288962 caesarome 2026-04-01T12:12:36Z