topic Re: Replacement sim in Sky Mobile

Replacement sim

Amsy4 — Wed, 01 Apr 2026 08:41:09 GMT

Hi I ordered a replacement sim as esim wouldnt work and now when I try to activate it it's not showing up in my products only in orders and it says "in progress"

Re: Replacement sim

caesarome — Wed, 01 Apr 2026 09:04:57 GMT

@Amsy4

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Replacement sim

Brill+Gill — Wed, 01 Apr 2026 09:37:32 GMT

Thanks for escalating this @caesarome. We’ve sent @Amsy4 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Replacement sim

RajeshRajendran — Wed, 01 Apr 2026 09:39:29 GMT

Hi,

my sim is not yet active and am unable to make calls

Re: Replacement sim

63johnw — Wed, 01 Apr 2026 09:52:54 GMT

Hi @RajeshRajendran what has happened when you tried to activate it ? Any messages about what's happened ?