topic Re: Not Receiving OTP Text Messages in Sky Mobile

Not Receiving OTP Text Messages

FrustratedMobile — Fri, 27 Mar 2026 11:35:35 GMT

Hi
I am not receiving the 6 digit OTP verification texts. Have phoned Sky 4 times. They sent me a new SIM but it didn't fix it.

I have tried rebooting phone, turning airplane mode on/off, putting sim into an old phone, even getting text messages on the laptop. I am getting "normal" texts and (bizarrely) the sky texts to verify a PAC code request.

I am also getting the same issue with ebay's OTP too.

Very frustrating. I can see me having to move to a new provider to fix.

Two complaints raised (because I believe I cancelled the first one after a sky verification text arrived after a call with Sky. But the OTP couldn't be changed back to my number,so not fixed.

Re: Not Receiving OTP Text Messages

Brill+Gill — Sat, 28 Mar 2026 09:01:14 GMT

Hi @FrustratedMobile, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Not Receiving OTP Text Messages

FrustratedMobile — Mon, 30 Mar 2026 18:55:50 GMT

Well, there's been lots of discussion with the sky employee along the lines of:

- turn airplane mode on for a minute then off,

- check for a spam filter

- what's the make and model of your phone - do a device check.

Desperate for a fix, I have turned off parental lock and my price cap. Both were mentioned in previous posts on this subject. I tried to manage my OTP again, tonight, but no OTP arrived at my phone. But bizarrely, I found the two from the last attempt on Friday. Wow! I got no notifications for them, and they didn't arrive on Friday when I was looking for them.

The chat with the sky employee has now dropped. I will see if I can pick it up again, but the chat bubble was open whenever I was logged on before and it isn't now.

Re: Not Receiving OTP Text Messages

FrustratedMobile — Tue, 31 Mar 2026 09:25:30 GMT

Voice calls not working either - not ringing and going straight to answering service.

Re: Not Receiving OTP Text Messages

FrustratedMobile — Tue, 31 Mar 2026 13:39:41 GMT

I was able to update the chat with the sky employee. They would have seen it 9am this morning. No reply to date, 2:30pm.

Re: Not Receiving OTP Text Messages

FrustratedMobile — Tue, 31 Mar 2026 18:34:18 GMT

Fixed voice calls. APN type = default.

Tried an OTP and still not working, and not got the ones from yesterday either.

Re: Not Receiving OTP Text Messages

ET03 — Tue, 31 Mar 2026 19:40:43 GMT

Having same problem so I cannot access my emails. Very frustrating