topic Re: can't activate esim in Sky Mobile

can't activate esim

aj128 — Sat, 28 Mar 2026 06:42:59 GMT

unable to activate my eSIM. I've tried using the QR code, directly from the app on the new phone and by entering the details manually but every time I get the error message

Re: can't activate esim

63johnw — Sat, 28 Mar 2026 07:04:03 GMT

Hi @aj128

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: can't activate esim

Brill+Gill — Sat, 28 Mar 2026 09:17:18 GMT

Thanks for escalating this @63johnw. We’ve sent @aj128 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.