topic Re: Cannot access my mobile contract to sign it. in Sky Mobile

Cannot access my mobile contract to sign it.

MB2026 — Fri, 27 Mar 2026 21:43:52 GMT

Does anyone know what to do to access and sign a phone contract? I get the reminder which I click on and then it just takes me to the Sky Mobile homepage, which is very frustrating

Re: Cannot access my mobile contract to sign it.

caesarome — Fri, 27 Mar 2026 21:49:55 GMT

@MB2026

Does using the button on this page take you to it:

https://www.sky.com/help/articles/signing-a-sky-mobile-credit-agreement

Re: Cannot access my mobile contract to sign it.

MB2026 — Fri, 27 Mar 2026 21:51:19 GMT

Thank you, I've just tried that link and it does exactly the same thing.

Re: Cannot access my mobile contract to sign it.

caesarome — Fri, 27 Mar 2026 21:55:46 GMT

@MB2026

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Cannot access my mobile contract to sign it.

MB2026 — Fri, 27 Mar 2026 21:58:12 GMT

Thank you

Re: Cannot access my mobile contract to sign it.

Brill+Gill — Sat, 28 Mar 2026 09:16:03 GMT

Thanks for escalating this @caesarome. We’ve sent @MB2026 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.