topic Re: Confirmation code for esim in Sky Mobile

Confirmation code for esim

Karis0508 — Fri, 27 Mar 2026 11:00:33 GMT

I sent my pac number to transfer my number a few days ago but, im still waiting on a confirmation code to activate my esim. It says on the website 48 hours.

Re: Confirmation code for esim

caesarome — Fri, 27 Mar 2026 13:06:05 GMT

@Karis0508

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Confirmation code for esim

Jason- — Fri, 27 Mar 2026 13:09:25 GMT

Hello @Karis0508, thanks for your post and sorry you're still waiting to activate your eSIM. I'll send you an invite to a private chat shortly and we can help you get things sorted.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason