topic Re: Pay off device plan in Sky Mobile

Pay off device plan

crunchypants — Fri, 27 Mar 2026 10:21:22 GMT

I am looking to pay off my device plan in full but only get an error page when I try online. The Virtual assistant isn't fit for purpose and I have been in a messaging thing which also doesn't understand what I am trying to do.

How do I get to talk to a real person

Re: Pay off device plan

caesarome — Fri, 27 Mar 2026 10:23:29 GMT

@crunchypants

You will need to call Sky on 150 so see if staying sent gets you through to talk someone.

Re: Pay off device plan

crunchypants — Fri, 27 Mar 2026 10:33:14 GMT

I don't have a sky mobile, what is the landline number

Re: Pay off device plan

Daniel0210 — Fri, 27 Mar 2026 10:36:35 GMT

@crunchypants wrote:

I don't have a sky mobile,

@crunchypants

Is it a tablet you're trying pay off then?

Call Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn't allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka 'the bot') which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

Re: Pay off device plan

Rachel1976 — Mon, 27 Apr 2026 19:57:48 GMT

Having exactly the same issues. I want to pay off my Apple Watch but met with a constant error page on the app and website. Bloody annoying!