topic Re: Refund in Sky Mobile

Refund

Zjk — Thu, 26 Mar 2026 16:12:28 GMT

I left sky at the end of January and have returned all their equipment and have receipts for them. My last statement says that they owe me nearly £60 but I still haven't received it it. What do I need to do?

Re: Refund

caesarome — Thu, 26 Mar 2026 16:16:25 GMT

@Zjk

To confirm you have a credit showing, if so are your payment details still in place ?

Re: Refund

Zjk — Thu, 26 Mar 2026 16:17:53 GMT

Yes credit is showing on my last bill and payment details are still in place.

Re: Refund

caesarome — Thu, 26 Mar 2026 16:22:35 GMT

@Zjk

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Refund

ItWasAllMichele — Thu, 26 Mar 2026 17:29:30 GMT

Thanks for escalating this @caesarome. We’ve sent an invite to chat to @Zjk.

Please be aware conversations automatically close if there is no response within 48 hours.