topic Re: Sky mobile Live chat in Sky Mobile

Where is the live chat option for Sky Mobile?

Hoss50 — Mon, 06 Apr 2026 08:57:56 GMT

Where do I find Live chat to speak to a human

Moderator Actions: Retitled to reflect issue

Re: Sky mobile Live chat

PandJ2020 — Tue, 27 May 2025 20:19:39 GMT

...by calling 150 to speak to someone

Re: Sky mobile Live chat

Hoss50 — Tue, 27 May 2025 20:22:00 GMT

Is there no way of doing it online through a chat

Re: Sky mobile Live chat

PandJ2020 — Tue, 27 May 2025 20:24:50 GMT

Nope. What are you trying to resolve?

Re: Sky mobile Live chat

Hoss50 — Tue, 27 May 2025 20:33:35 GMT

I have 2 sim contracts coming to the end of there 3 year terms and will be losing my discounts that have been on the data plans as a result.

As a VIP customer I have some good deals on a new sim contract but they are only on new sims.

Can I order new Sims and transfer my phone number to that new sim and cancel my existing sims.

Re: Sky mobile Live chat

63johnw — Tue, 27 May 2025 20:39:20 GMT

Hi @Hoss50 not easily. I phoned on 150 and spoke to retentions and they applied a VIP offer to my current sim, not guaranteed but worth a call.

Re: Sky mobile Live chat

PandJ2020 — Tue, 27 May 2025 20:45:35 GMT

You cannot PAC code a number within a network.... if Sky won't apply an offer to existing SIMS then the workaround is to transfer the numbers out of the network and back in again.

Re: Sky mobile Live chat

Mohcinebenjello — Fri, 20 Jun 2025 20:06:53 GMT

Order cancelled

Re: Sky mobile Live chat

Mohcinebenjello — Fri, 20 Jun 2025 20:08:48 GMT

Why my order cancelled

Re: Sky mobile Live chat

63johnw — Fri, 20 Jun 2025 20:25:11 GMT

Hi @Mohcinebenjello no one here can answer that as it's mainly a customer helps customer forum. Normally an order is cancelled whe the second more enhanced credit check is carried out by sky. You would need to call sky for confirmation of this.

Re: Sky mobile Live chat

caesarome — Fri, 20 Jun 2025 20:29:27 GMT

@Hoss50

This is a community where customers help each other so isn't a live chat to Sky.

This might have happened if you have failed the second more enhanced credit check that takes place. You can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.

If this is the case then any upfront charges that you have paid should be refunded within about 14 days.

Re: Sky mobile Live chat

Welsh_Wizard — Wed, 10 Sep 2025 14:22:24 GMT

I need the same.. cannot log into my sky mobile bill at all

Re: Sky mobile Live chat

Za10 — Tue, 16 Dec 2025 00:51:05 GMT

Hi, I’m interested in ordering an iPhone 17 Pro Max 512 GB. I already have a Three SIM and want to continue using it. Can you please confirm that the phone you sell is unlocked and will work with my existing SIM? I just want to make sure I don’t need to activate a Sky SIM or do anything special to use it.

Re: Sky mobile Live chat

daveNOS — Tue, 16 Dec 2025 07:52:43 GMT

@Za10 All phones supplied by Sky are unlocked.

Re: Sky mobile Live chat

Riberoo30 — Sat, 31 Jan 2026 12:35:13 GMT

Hi I can't get through to anyone including sky I've had a message saying I've gone over my monthly roaming data and can't phone sky because the line keep breaking up can you please reset my data

Re: Sky mobile Live chat

Daniel0210 — Sat, 31 Jan 2026 12:38:02 GMT

@Riberoo30
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Roaming using Roaming Passport Plus is now limited to 25GB per billing period.

From Skys own website...

When you roam using our Roaming Passport Plus, we consider that up to 25GB per billing period is a reasonable amount of data to use. If you exceed this amount, we'll assume that you're no longer using data in the way expected of a reasonable customer for periodic travel.

We may suspend your service, restrict your usage, or charge you for the data that you use in excess of these amounts (currently £2.50 per GB), and we'll let you know by SMS or email before we do so.

https://www.sky.com/help/articles/sky-mobile-fair-usage-policy.

Re: Sky mobile Live chat

MuhammadKashif — Tue, 03 Mar 2026 10:18:37 GMT

Can I talk with human

Re: Sky mobile Live chat

63johnw — Tue, 03 Mar 2026 10:21:48 GMT

@MuhammadKashif wrote:
Can I talk with human

Call sky on 150 @MuhammadKashif from your sky sim and tell the bot your problem and you should hopefully get to speak to a person if the bot can't help.

Re: Sky mobile Live chat

Gazza24 — Tue, 17 Mar 2026 12:51:09 GMT

Hi. I am wanting to move my phone number from my physical sim to my esim if possible due to upgrade.

Re: Sky mobile Live chat

caesarome — Tue, 17 Mar 2026 13:00:38 GMT

@Gazza24

You can convert your physical sim to an esim as per this:

https://www.sky.com/help/articles/esim-sky-mobile-convert-sim