https://helpforum.sky.com/t5/Sky-Mobile/Returned-iphone-lost/m-p/5239120#M288492 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4594490">@CarlaS1</a>&nbsp;</P> <P>Can you confirm you ordered one mobile device and Sky sent two? I'm trying to confirm this isn't all part of a scam. Did you call Sky before returning the (now missing) phone?&nbsp;</P> Thu, 26 Mar 2026 14:46:24 GMT Daniel0210 2026-03-26T14:46:24Z https://helpforum.sky.com/t5/Sky-Mobile/Returned-iphone-lost/m-p/5239092#M288490 <P>I was sent 2 phones by accident. I returned one of them. I have the tracking receipt and confirmation of delivery with a photo and signature. Yet sky still haven't cancelled my contract and continue to charge me for a phone I don't have. It's so distressing when money is tight and you're already paying for 3 other contracts. They are trying to find the phone and have escalated it to fraud department. Why should I have to wait for them to find it? It's their error. Every time I call there are never sufficient notes on the system. I have to start all over again. I'm getting nowhere. So frustrated. Think financial ombudsman is my only hope now.&nbsp;</P> Thu, 26 Mar 2026 14:17:53 GMT https://helpforum.sky.com/t5/Sky-Mobile/Returned-iphone-lost/m-p/5239092#M288490 CarlaS1 2026-03-26T14:17:53Z https://helpforum.sky.com/t5/Sky-Mobile/Returned-iphone-lost/m-p/5239120#M288492 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4594490">@CarlaS1</a>&nbsp;</P> <P>Can you confirm you ordered one mobile device and Sky sent two? I'm trying to confirm this isn't all part of a scam. Did you call Sky before returning the (now missing) phone?&nbsp;</P> Thu, 26 Mar 2026 14:46:24 GMT https://helpforum.sky.com/t5/Sky-Mobile/Returned-iphone-lost/m-p/5239120#M288492 Daniel0210 2026-03-26T14:46:24Z