https://helpforum.sky.com/t5/Sky-Mobile/Credit-balance/m-p/5239115#M288491 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4645420">@Kirsty1031</a>&nbsp;</P> <P>You have posted on the Sky Mobile board. Have you recently cancelled a Sky mobile subscription?&nbsp;<BR /><BR /></P> <P>If so, these refunds after cancelling should take about 6 weeks from your last day of connection but posts here suggest it’s taking longer.<BR /><BR />We can potentially help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that. <BR /><BR /><STRONG>Note: </STRONG>[The same applies if you’ve moved address since cancelling and you’ve had an email from Sky about posting a cheque to you. They can either reinstate your payment method to refund you in 3-5 working days or arrange a back office team to send out a cheque to your new address which will take time].<BR /><BR /><STRONG>Before we can escalate it to Sky please confirm in your reply that…it’s currently showing as a credit on your Sky account, if the payment method is still active, and whether you’ve moved address since leaving. </STRONG></P> Thu, 26 Mar 2026 14:43:03 GMT Daniel0210 2026-03-26T14:43:03Z https://helpforum.sky.com/t5/Sky-Mobile/Credit-balance/m-p/5239080#M288489 <P>I have credit still on my sky account but I do not have broadband and telephone with you anymore. How do I get that back?</P> Thu, 26 Mar 2026 14:02:45 GMT https://helpforum.sky.com/t5/Sky-Mobile/Credit-balance/m-p/5239080#M288489 Kirsty1031 2026-03-26T14:02:45Z https://helpforum.sky.com/t5/Sky-Mobile/Credit-balance/m-p/5239115#M288491 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4645420">@Kirsty1031</a>&nbsp;</P> <P>You have posted on the Sky Mobile board. Have you recently cancelled a Sky mobile subscription?&nbsp;<BR /><BR /></P> <P>If so, these refunds after cancelling should take about 6 weeks from your last day of connection but posts here suggest it’s taking longer.<BR /><BR />We can potentially help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that. <BR /><BR /><STRONG>Note: </STRONG>[The same applies if you’ve moved address since cancelling and you’ve had an email from Sky about posting a cheque to you. They can either reinstate your payment method to refund you in 3-5 working days or arrange a back office team to send out a cheque to your new address which will take time].<BR /><BR /><STRONG>Before we can escalate it to Sky please confirm in your reply that…it’s currently showing as a credit on your Sky account, if the payment method is still active, and whether you’ve moved address since leaving. </STRONG></P> Thu, 26 Mar 2026 14:43:03 GMT https://helpforum.sky.com/t5/Sky-Mobile/Credit-balance/m-p/5239115#M288491 Daniel0210 2026-03-26T14:43:03Z