https://helpforum.sky.com/t5/Sky-Mobile/Sky-mobile-order-cancelled/m-p/5238050#M288419 <P>Hi all.</P><P>i ordered an iPhone 17 pro max on Monday and was due to be delivered today. I received the credit agreement and confirmation of order email etc. now DPD have the phone but have since told me that sky have requested a return. Can anyone explain why?&nbsp;<BR /><BR /></P><P>many thanks&nbsp;</P> Wed, 25 Mar 2026 12:25:46 GMT JT8899 2026-03-25T12:25:46Z https://helpforum.sky.com/t5/Sky-Mobile/Sky-mobile-order-cancelled/m-p/5238050#M288419 <P>Hi all.</P><P>i ordered an iPhone 17 pro max on Monday and was due to be delivered today. I received the credit agreement and confirmation of order email etc. now DPD have the phone but have since told me that sky have requested a return. Can anyone explain why?&nbsp;<BR /><BR /></P><P>many thanks&nbsp;</P> Wed, 25 Mar 2026 12:25:46 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sky-mobile-order-cancelled/m-p/5238050#M288419 JT8899 2026-03-25T12:25:46Z https://helpforum.sky.com/t5/Sky-Mobile/Sky-mobile-order-cancelled/m-p/5238060#M288421 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4644383">@JT8899</a>&nbsp; this usually happens if you have failed the second enhanced credit checks sky carry out. Only a call to sky will confirm why the return has been requested.&nbsp;</P> Wed, 25 Mar 2026 12:36:43 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sky-mobile-order-cancelled/m-p/5238060#M288421 63johnw 2026-03-25T12:36:43Z