topic Re: Agreement in Sky Mobile

Agreement

Ellisagnew123 — Tue, 24 Mar 2026 20:24:26 GMT

I can't sign my credit agreement can I get some help immediately

Re: Agreement

caesarome — Tue, 24 Mar 2026 20:25:11 GMT

@Ellisagnew123

Why can't you sign it, what is happening when you try to ?

Re: Agreement

Ellisagnew123 — Tue, 24 Mar 2026 20:25:54 GMT

It's telling me my sky id is already linked to my account so will not let me go through to sign agreement

Re: Agreement

caesarome — Tue, 24 Mar 2026 21:34:21 GMT

Are you using the correct ID to access this so click the button on this page as it should take you to it to sign it:

https://www.sky.com/help/articles/signing-a-sky-mobile-credit-agreement

Re: Agreement

Ellisagnew123 — Tue, 24 Mar 2026 21:35:54 GMT

Yes using all the correct details I've rang sky and they said I would receive another email tonight but still not heard anything

Re: Agreement

caesarome — Tue, 24 Mar 2026 21:39:46 GMT

Regarding this login issue we can ask Sky's messaging team to contact you via here tomorrow morning about this if you want, it will; be in the form of a private message via a chat bubble so are you happy for this help to be arranged ?

Re: Agreement

Ellisagnew123 — Tue, 24 Mar 2026 21:40:35 GMT

Yes that would be absolutely fabulous thank you

Re: Agreement

caesarome — Tue, 24 Mar 2026 21:45:44 GMT

@Ellisagnew123

I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Agreement

Jason- — Wed, 25 Mar 2026 08:30:00 GMT

Good Morning @caesarome, thanks for flagging this with us. I'll drop @Ellisagnew123 an invite now and we can help with this credit agreement issue.

Cheers, Jason-