topic Re: E sim in Sky Mobile

E sim

Jen199025 — Tue, 24 Mar 2026 18:05:25 GMT

Hi I've just converted my plastic sim to a e sim I've scanned the QR code and downloaded the profile to phone I can make calls but can't receive texts

Tried everything restarted phone and nothing

Someone please help

Re: E sim

63johnw — Tue, 24 Mar 2026 18:47:57 GMT

Hi @Jen199025 have you looked here ?

https://www.sky.com/help/articles/esim-sky-mobile-fix-a-problem

Re: E sim

Jen199025 — Tue, 24 Mar 2026 19:00:50 GMT

Yes I've looked on there thank you

I only seem to be able to send message but not receiving

Calls I can make and receive

Re: E sim

63johnw — Tue, 24 Mar 2026 19:38:00 GMT

Hi @Jen199025

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: E sim

LJB-C — Tue, 24 Mar 2026 20:15:40 GMT

Thanks for escalating this @63johnw. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.