topic Re: Sky mobile sim pac code in Sky Mobile

Sky mobile sim pac code

Mo127 — Tue, 24 Mar 2026 16:49:08 GMT

Hi i moved my vodafone number to sky new sim the number was ported ok but vadofone account not automatically closed vodafone says its sky responsibility to take onership so it can close sky on otherhand saying no vodafone needs to close it manually which vodafone say we cant do that so who is right and wrong in this situation and how do i get the account closed

Re: Sky mobile sim pac code

PandJ2020 — Tue, 24 Mar 2026 17:51:07 GMT

AIUI it's the gaining provider's responsibility to notify the existing provider within 1 working day of transfer.

I would open a complaint with Sky and take it to ADR if necessary.

So Ofcom info here: https://www.ofcom.org.uk/phones-and-broadband/switching-provider/switching-mobile

Re: Sky mobile sim pac code

Mo127 — Tue, 24 Mar 2026 18:16:35 GMT

Hi thanks for your reply this is exactly what vodafone says but sky so admant to say its not thier responsibility because number has been ported

Re: Sky mobile sim pac code

PandJ2020 — Tue, 24 Mar 2026 19:07:26 GMT

@Mo127 wrote:
Hi thanks for your reply this is exactly what vodafone says but sky so admant to say its not thier responsibility because number has been ported

Yeah, go through the complaint process and ADR. They will probably have to pay compensation for intransigence.

Re: Sky mobile sim pac code

Mo127 — Tue, 24 Mar 2026 19:32:29 GMT

Hi thank you what does ADR stand for sorry to ask not sure what it means i will put complaint there so slow even to response to complaint

Re: Sky mobile sim pac code

caesarome — Tue, 24 Mar 2026 19:38:59 GMT

ADR is the alternative dispute resolution which you can go to if you have a deadlock letter from Sky after 8 weeks of raising the complaint as you can read about here:

https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice

Re: Sky mobile sim pac code

PandJ2020 — Tue, 24 Mar 2026 19:50:05 GMT

@Mo127 wrote:
...so slow even to response to complaint

Yeah, @caesarome has posted the timeframe.

Although, calling back and getting a different agent may work...

Re: Sky mobile sim pac code

Mo127 — Tue, 24 Mar 2026 19:51:19 GMT

Hello caesarome many thanks for explaining ADR first instant i will put in complaint and see thier response its so fustating dealing with sky customer service giving me wrong information

Re: Sky mobile sim pac code

Mo127 — Tue, 24 Mar 2026 19:58:05 GMT

Hi pand

I have spoken to several customer advisors over few days all state same thing that i should take it up with vodafone not sky