topic Won’t accept card details for mobile parental control change in Sky Mobile

Won’t accept card details for mobile parental control change

ExplodinHead — Tue, 24 Mar 2026 17:30:13 GMT

Won’t accept card details for mobile parental control change Even though it's the same details that pays the bill!?

Already checked that card and account details all match, addresses, emails etc..

Any other tips?

Re: Won’t accept card details for mobile parental control change

Daniel0210 — Tue, 24 Mar 2026 17:50:35 GMT

@ExplodinHead

See this link

https://www.sky.com/help/articles/parental-controls-sky-mobile

Only a credit card will suffice (not a debit card). You can borrow a credit card if you haven't got one yourself, it doesn't have to be yours. The only other way is if you have signed a credit agreement with Sky, then they will already know you are 18 or over so if you call them on 150 they can deactivate this for you.

Re: Won’t accept card details for mobile parental control change

ExplodinHead — Fri, 27 Mar 2026 10:09:19 GMT

Thanks Danny,

That would be good information to have in bold on the form!

Lol

VMA, BR.