topic Re: New phone and eSIM in Sky Mobile

New phone and eSIM

Aa07 — Tue, 24 Mar 2026 07:32:55 GMT

I ordered the iphone 17 pro with eSIM (new number). My order came yesterday (Monday) but still showing on my account "awaiting dispatch".

it also says eSIM is ready to activate but whenbi go into it it's saying "If you've ordered an eSIM it's not quite ready. Please try again later."

how long does it take to be updated?

Re: New phone and eSIM

63johnw — Tue, 24 Mar 2026 08:16:29 GMT

Hi @Aa07

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: New phone and eSIM

Brill+Gill — Tue, 24 Mar 2026 08:40:45 GMT

Thanks for escalating this @63johnw. We’ve sent @Aa07 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: New phone and eSIM

CSRW — Tue, 24 Mar 2026 13:10:07 GMT

I am having the exact same issue - how was this resovled?

Re: New phone and eSIM

Brill+Gill — Tue, 24 Mar 2026 13:17:12 GMT

Hi @CSRW, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141