topic parental control in Sky Mobile

parental control

na28 — Tue, 24 Mar 2026 11:14:36 GMT

I am 67 and I cannot turn off parenal control on my mobile phone, I spoke with your colleague and was promised this will be done in 24 to 48 hours but it is now over a week and nothing is done, I still have parental control on. I tried doing it online by adding my credit card details but this was rejected

Re: parental control

63johnw — Tue, 24 Mar 2026 11:52:20 GMT

Hi @na28 are you using a credit card as a debit card won't work ?

Re: parental control

na28 — Tue, 24 Mar 2026 11:56:03 GMT

I was using credit card as requested but it didn't work

Re: parental control

Daniel0210 — Tue, 24 Mar 2026 12:24:57 GMT

@na28

Perhaps try a different card.

See this link

https://www.sky.com/help/articles/parental-controls-sky-mobile

Only a credit card will suffice (not a debit card). You can borrow a credit card if you haven't got one yourself, it doesn't have to be yours. The only other way is if you have signed a credit agreement with Sky, then they will already know you are 18 or over so if you call them on 150 they can deactivate this for you.