topic Re: Phone missing from DPD package in Sky Mobile

Phone missing from DPD package

I2ichie — Mon, 23 Mar 2026 20:30:35 GMT

Evening all, my phone was due to be delivered today by dpd, the box was tampered with and the phone was not inside but replaced with a random non value item. I have taken photos of the tampered box and contents. I didn't sign for the delivery or take it from the driver they dropped it on my door step took a photo and literally legged it! I'm looking for advice on how to go form here as sky don't seem too helpful in the chat!

Re: Phone missing from DPD package

caesarome — Mon, 23 Mar 2026 21:38:21 GMT

@I2ichie

You are going to need to phone Sky to report this to them to they in tun can start an investigation with DPD which will take a good number of weeks to be looked into.

Re: Phone missing from DPD package

I2ichie — Mon, 23 Mar 2026 21:44:07 GMT

Thanks for your reply, I did call and report the phone as stolen but they were unable to block the device due to it not showing up as delivered on their systems yet. I will try again tomorrow. Very frustrating to say the least.