topic Terrible customer service in Sky Mobile https://helpforum.sky.com/t5/Sky-Mobile/Terrible-customer-service/m-p/5230624#M287868 <P>I purchased phone in early Nov it was to arrive with earbuds as part of the prive i paid. After numerous call i recieved them in jan. They do not work properly and the difficulty to get someone to deal with this within sky is terrible. I have never recieved such bad customer care from any company in my 45 years. No one has called me back and i am now dealing with a guy (Colum) by email and it takes him a qeek to reply. Every reply is a generic im so sorry but still nothing has been resolved. I just want my money back for the item as it is impossible to get agent to arrange a replacement.</P> Fri, 13 Mar 2026 14:06:49 GMT Knocknacarra123 2026-03-13T14:06:49Z Terrible customer service https://helpforum.sky.com/t5/Sky-Mobile/Terrible-customer-service/m-p/5230624#M287868 <P>I purchased phone in early Nov it was to arrive with earbuds as part of the prive i paid. After numerous call i recieved them in jan. They do not work properly and the difficulty to get someone to deal with this within sky is terrible. I have never recieved such bad customer care from any company in my 45 years. No one has called me back and i am now dealing with a guy (Colum) by email and it takes him a qeek to reply. Every reply is a generic im so sorry but still nothing has been resolved. I just want my money back for the item as it is impossible to get agent to arrange a replacement.</P> Fri, 13 Mar 2026 14:06:49 GMT https://helpforum.sky.com/t5/Sky-Mobile/Terrible-customer-service/m-p/5230624#M287868 Knocknacarra123 2026-03-13T14:06:49Z Re: Terrible customer service https://helpforum.sky.com/t5/Sky-Mobile/Terrible-customer-service/m-p/5230670#M287871 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4637157">@Knocknacarra123</a>&nbsp; those promotions are normally from the phone manufacturer (eg Samsung or Google). You should contact them as they supplied free gift.&nbsp;</P> Fri, 13 Mar 2026 15:42:10 GMT https://helpforum.sky.com/t5/Sky-Mobile/Terrible-customer-service/m-p/5230670#M287871 63johnw 2026-03-13T15:42:10Z