topic Conditional call forwarding active in Sky Mobile

Conditional call forwarding active

New13 — Fri, 13 Mar 2026 11:54:41 GMT

Despite trying to contact Sky on multiple platforms I cannot get any help removing "conditional call forwarding active. " I have tried removing it from my phone using multiple "## codes but it still remains. I have tried disabling it via supplementary services but it says unable to deactivate as "not supported by operator ". I have also tried resetting network services but still no joy. Nobody I have contacted at Sky has helped.

Re: Conditional call forwarding active

63johnw — Fri, 13 Mar 2026 12:25:08 GMT

Hi @New13 what phone are you using ?

Re: Conditional call forwarding active

New13 — Fri, 13 Mar 2026 14:57:57 GMT

Hi, I'm using a Samsung A22 5g.

Re: Conditional call forwarding active

63johnw — Fri, 13 Mar 2026 15:40:34 GMT

Hi @New13 have you tried this ?

https://www.samsung.com/uk/support/mobile-devices/how-to-enable-or-disable-the-call-forwarding-feature-in-your-samsung-galaxy-smartphone/

Re: Conditional call forwarding active

New13 — Fri, 13 Mar 2026 16:13:27 GMT

Thank you for the advise but tried that and it say unable to deactivate as "unsupported by operator "

Re: Conditional call forwarding active

63johnw — Fri, 13 Mar 2026 17:04:19 GMT

Hi @New13

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Conditional call forwarding active

arcadeavenger — Fri, 13 Mar 2026 17:07:29 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Conditional call forwarding active

New13 — Fri, 13 Mar 2026 20:10:52 GMT

Many thanks

Re: Conditional call forwarding active

New13 — Sat, 14 Mar 2026 14:44:00 GMT

Sky rep said couldn't help as would need to refer me to Ireland team, and nothing further on chat.