topic Re: Can’t install esim in Sky Mobile

Can’t install esim

Owenx — Sun, 08 Mar 2026 08:17:40 GMT

I ordered a new eSIM last night but installation fails every time stating contact network provider. Online help had no answer and pointed me to the community. Hope a sky agent can respond to this post

Re: Can’t install esim

63johnw — Sun, 08 Mar 2026 08:42:13 GMT

Hi @Owenx

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Can’t install esim

Owenx — Sun, 08 Mar 2026 08:57:02 GMT

Thank you for escalating it!

Re: Can’t install esim

Owenx — Wed, 11 Mar 2026 16:14:38 GMT

Just checking to see if I should have had a message by now...

Re: Can’t install esim

caesarome — Wed, 11 Mar 2026 16:32:58 GMT

@Owenx

I have alerted the messaging team again for you.

Re: Can’t install esim

Owenx — Thu, 12 Mar 2026 15:16:27 GMT

I had a couple of message exchanges today but the direct message bubble has vanished...

Re: Can’t install esim

LauraMac38 — Thu, 12 Mar 2026 15:21:27 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141