https://helpforum.sky.com/t5/Sky-Mobile/Mobile-bill/m-p/5228802#M287711 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4635435">@Leeanne13</a>&nbsp;<BR />So you've basically made an unnecessary manual payment. The T's and C's state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment. <BR /><BR />Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.<BR /><BR />If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through the Community Messaging Team on here. Let us know on this thread if you want to do that.&nbsp;</P> Tue, 10 Mar 2026 20:39:46 GMT Daniel0210 2026-03-10T20:39:46Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-bill/m-p/5228800#M287710 <P>I didnt realise my direct debit tried to come out today but i already paid it and now its showing as credit i need a refund for other bills i cant wait another month</P> Tue, 10 Mar 2026 20:33:56 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-bill/m-p/5228800#M287710 Leeanne13 2026-03-10T20:33:56Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-bill/m-p/5228802#M287711 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4635435">@Leeanne13</a>&nbsp;<BR />So you've basically made an unnecessary manual payment. The T's and C's state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment. <BR /><BR />Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.<BR /><BR />If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through the Community Messaging Team on here. Let us know on this thread if you want to do that.&nbsp;</P> Tue, 10 Mar 2026 20:39:46 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-bill/m-p/5228802#M287711 Daniel0210 2026-03-10T20:39:46Z