topic Re: Internet not working in Sky Mobile

Internet not working

Georgina1295 — Tue, 10 Mar 2026 11:29:25 GMT

Hi, I've been having problems with my internet it doesn't work at all when I'm without WiFi.

i use my phone for work so it needs sorting asap please.

Re: Internet not working

caesarome — Tue, 10 Mar 2026 11:31:14 GMT

@Georgina1295

Do any mast issues show here for you:

https://www.sky.com/help/servicestatus/mobile

Re: Internet not working

63johnw — Tue, 10 Mar 2026 11:34:19 GMT

Hi @Georgina1295 also check your APN settings are correct.

Re: Internet not working

Kierstarmer — Tue, 10 Mar 2026 12:05:46 GMT

Why does my mobile data have periods of several hours without working. This has been happening over the last few weeks in areas where it has previously been fine.

Re: Internet not working

PandJ2020 — Tue, 10 Mar 2026 12:08:44 GMT

@Kierstarmer wrote:
Why does my mobile data have periods of several hours without working. This has been happening over the last few weeks in areas where it has previously been fine.

Does the status link above report any known issues? Such issues tend to indicate a mast issue.

Re: Internet not working

AKADI — Tue, 10 Mar 2026 13:05:28 GMT

I'm having the same issue. Was working perfectly fine. Now if I'm away from WiFi I have no internet but still have plenty of data on my plan. Pretty annoying

Re: Internet not working

PandJ2020 — Tue, 10 Mar 2026 13:07:01 GMT

@AKADI wrote:
I'm having the same issue. Was working perfectly fine. Now if I'm away from WiFi I have no internet but still have plenty of data on my plan. Pretty annoying

And the service link says...?