topic Re: Upgrade to swap device in Sky Mobile

Upgrade to swap device

Kylie89 — Mon, 09 Mar 2026 20:48:20 GMT

Im trying yo upgrade my device but it gets so far amd says technical error i refresh the page but it continues to do so

Re: Upgrade to swap device

63johnw — Mon, 09 Mar 2026 21:16:17 GMT

Hi @Kylie89 if this keeps happening then call sky on 150 for help with your order.

Re: Upgrade to swap device

Kylie89 — Mon, 09 Mar 2026 23:15:03 GMT

Yes i will have to theyre a nightmare to get hold of. Thankyou

Re: Upgrade to swap device

Tuhin1 — Thu, 19 Mar 2026 03:41:52 GMT

I can't upgrade so many times o try but can't upgrade actually I don't know lot of time i have did follow instruction but can't upgrade right now should i do

Re: Upgrade to swap device

Daniel0210 — Thu, 19 Mar 2026 03:51:59 GMT

@Tuhin1

What's happening when you try? Are you failing the credit checks?

Re: Upgrade to swap device

Tuhin1 — Thu, 16 Apr 2026 01:09:08 GMT

Upgrade my device but I can't my credit unsuccessfully showing me bu why

Re: Upgrade to swap device

63johnw — Thu, 16 Apr 2026 05:30:27 GMT

Hi @Tuhin1 if you are failing the credit checks there is nothing you can do other than use a credit agency to try and see why. Sky or anyone here won't be able to tell you why. Repeated attempts and failures will make it worse.