topic Re: Disappearing voicemail in Sky Mobile

Voicemail notification not clearing

Jenben581 — Mon, 09 Mar 2026 18:04:48 GMT

I keep getting sky voicemails and want to know how to stop it. It says I don't have any new voicemails and then goes through all the press 1 to do this press 2 to do that. How do I stop getting them?

[Moderator note: Discussion title edited for clarity]

Voicemail notification constant pop up

AlexF1 — Fri, 31 Oct 2025 10:54:34 GMT

I keep receiving voicemail notifications popping up on my phone but there's no voicemail there. How can I stop these?

Re: Voicemail notification constant pop up

63johnw — Fri, 31 Oct 2025 12:01:15 GMT

Hi @AlexF1 try changing voicemail settings so messages can't be left, restart the phone then turn voicemail back on.

Re: Voicemail notification constant pop up

caesarome — Fri, 31 Oct 2025 12:11:37 GMT

@AlexF1

On your phone:

Dial 759.
Press 3.
Press 5.
Press 1.

Re: Voicemail notification constant pop up

Queenwefe — Tue, 04 Nov 2025 19:13:47 GMT

Hi, I am also getting a constant voicemail notification, although there is no voicemail of any kind when I call to check. I've tried the above of disabling the ability for people to leave voicemail, restarting the phone, etc, but the problem persists. I clear the notification but it goes off again several times a day! What else can I try please?

Sky voice mail notification won't delete

Gail6710 — Sat, 28 Feb 2026 08:30:32 GMT

I have a new phone and the sky voice mail notification won't delete even though I have no new messages. I've tried turning notifications off but nothing seems to work. Any ideas?

Re: Sky voice mail notification won't delete

63johnw — Sat, 28 Feb 2026 08:39:52 GMT

Hi @Gail6710 try turning off voicemail, restart your phone then turn voicemail back on to see if that helps.

Voicemail can’t be switched off completely. But, to stop people leaving you voicemail messages, turn message recording mode off.

On your phone:

Dial 759.
Press 3.
Press 5.
Press 1.

Re: Sky voice mail notification won't delete

Gail6710 — Sat, 28 Feb 2026 08:48:23 GMT

Hi, thank you for the suggestion. I've done this but still can't delete the notification even though I have no messages.

Re: Sky voice mail notification won't delete

63johnw — Sat, 28 Feb 2026 08:53:32 GMT

What phone are you using @Gail6710 ?

Re: Sky voice mail notification won't delete

caesarome — Sat, 28 Feb 2026 09:35:09 GMT

@Gail6710

Have you tried using another phone to call your mobile to leave a voicemail then tried deleting it in the usual way ?

Re: Sky voice mail notification won't delete

63johnw — Sat, 28 Feb 2026 09:39:10 GMT

Something else to consider is do you have visual voicemail active on your phone @Gail6710 could it be a notification for that ?

Re: Sky voice mail notification won't delete

Gail6710 — Sat, 28 Feb 2026 12:31:31 GMT

Hi, many thanks. This worked. It actually wasn't switched on but turned the visual voicemail off and on again and the notification disappeared.

Very grateful, it was driving me nuts 😂

Re: Voice Message icon

63johnw — Sun, 01 Mar 2026 16:08:18 GMT

Hi @Rob4038 check in case it's a visual voicemail notification.

Re: Sky Voicemail

Daniel0210 — Tue, 03 Mar 2026 07:37:11 GMT

@Jenben581

Do you mean you're receiving calls from Sky (and not scammers) which aren't being answered and are going through to Voicemail?

If so you could try adjusting your marketing preferences here

https://www.sky.com/mydetails/data-and-personalisation

Re: Sky Voicemail

GMF26 — Tue, 03 Mar 2026 07:47:45 GMT

I am getting this too. It started with a message being left but sky voicemail didn't tell me for 3 days. Now several times a day saying I have a voicemail. Call sly voicemail and no messages. Can't see a way to contact Sky about it

Re: Sky Voicemail

Jenben581 — Tue, 03 Mar 2026 08:06:57 GMT

Yes, this is exactly what I'm getting but I don't want to switch off my voicemail. It's only started in the last few weeks, never did it before.

Re: Sky Voicemail

brenerak — Tue, 03 Mar 2026 11:24:11 GMT

I am having the same problem, I have tried all the previous suggested fixes, I turned off live voicemal, left myself a message and deleted it, cleared network settings and still cannot get rid of the notification, it is driving me batty

Re: Sky voice mail notification won't delete

brenerak — Tue, 03 Mar 2026 11:32:53 GMT

I have tried all of these things and nothing is working, I still have the notification, has anyone done all of these and found another fix?

Voicemail icon won't disappear

St3phC — Thu, 05 Mar 2026 17:20:50 GMT

My voicemail icon has come on saying I have a voicemail, but when I check, I haven't missed a call and I have no new voicemail. I've reset the cache, left myself a voicemail, turned my phone off and on again and it still won't go. How do I get rid of it without turning my notifications off?

Re: Voicemail icon won't disappear

63johnw — Thu, 05 Mar 2026 17:23:57 GMT

Hi @St3phC check if your phone has visual voicemail activated as it may be a notification for that.