topic Emergency calls only in Sky Mobile

Emergency calls only

Scott+hendo — Mon, 09 Mar 2026 16:14:02 GMT

For the last 24hrs my phone has just been on emergency calls only.

I have tried removing sim and putting back in, turning phone of and restarting and toggled flight mode and looked at the settings etc, nothing seems to work. In addition Sky is absolutely useless when it comes to getting hold of anybody to sort out any issues.....customer service non existent!!

Re: Emergency calls only

caesarome — Mon, 09 Mar 2026 16:14:52 GMT

@Scott+hendo

Do any mast issues show here for you:

https://www.sky.com/help/servicestatus/mobile

Re: Emergency calls only

Scott+hendo — Mon, 09 Mar 2026 16:31:41 GMT

Hi thanks

Had already checked this aswell and no there are currently no issues noted in my area.

Re: Emergency calls only

caesarome — Mon, 09 Mar 2026 16:35:53 GMT

As you have internet access you could try using one of the social media links at the bottom of this page and there is also a messaging service at the bottom of this page:

https://www.sky.com/help/articles/replacement-sim-sky-mobile

Select - No, I still need help >No, I want to get in touch > tick both boxes > Get in touch.