topic Re: Network Issue in Sky Mobile

Network Issue

Toneb28 — Mon, 09 Mar 2026 10:49:40 GMT

Since Friday calls keep cutting off, text messages not going through and apps not loading when not on wi-fi (I have data). Live in Derbyshire. Is there an issue?

Re: Network Issue

Daniel0210 — Mon, 09 Mar 2026 11:08:12 GMT

@Toneb28

Any relevant information showing on this link

https://www.sky.com/help/articles/service-status-sky-mobile

It may disclose a nearby mast issue. Sky don't own or maintain any mobile masts so if there is an issue you and others in the area will be relying on a third party fix.

Re: Network Issue

Toneb28 — Mon, 09 Mar 2026 12:25:26 GMT

Thanks Daniel. I followed your link. Looks like there is an issue with a mast locally

Re: Network Issue

Daniel0210 — Mon, 09 Mar 2026 12:27:50 GMT

@Toneb28

Billing continues through such issues. When it's fixed call Sky and ask it they'll put a credit on your account as a good will gesture.