topic Re: Esim in Sky Mobile

Esim

Rav65 — Sat, 07 Mar 2026 21:09:32 GMT

Have changed from O2 to sky mobile.. but getting no network service or cannot make any phone calls

Re: Esim

caesarome — Sat, 07 Mar 2026 22:14:48 GMT

@Rav65

Has it worked since Sky told you that your number had transferred and do you have an iphone ?

Re: Esim

Rav65 — Sat, 07 Mar 2026 23:03:59 GMT

Yes .. iPhone and since sky told me it's all done

Re: Esim

caesarome — Sun, 08 Mar 2026 09:31:46 GMT

@Rav65

Try refreshing the network settings so go Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. Then go to Settings - Phone - My Number and change it if it is wrong, then reboot the phone. You will need to set up your Wifi connection again.

Re: Esim

Rav65 — Sun, 08 Mar 2026 09:55:41 GMT

Thank you for all the info ... but have tried all of it and still the same ... just going round in circles

Re: Esim

Rav65 — Sun, 08 Mar 2026 09:57:53 GMT

My number is still coming up as primary and travel

Re: Esim

caesarome — Sun, 08 Mar 2026 10:20:11 GMT

You need to go into the settings as set it as your primary number:

Go to Settings > Cellular > Default Voice Line and selected your preferred one.

Re: Esim

Rav65 — Sun, 08 Mar 2026 12:46:15 GMT

If I select primary.. I get no network service..

if I select travel.. I get 5g coverage and all works apart from ...i still cannot make phone calls

both primary and travel have my number in ... trying to delete travel.. does not let me..

it's like travel is active and primary is not

Re: Esim

caesarome — Sun, 08 Mar 2026 13:02:59 GMT

@Rav65

Does this help:

Tap Settings.
Tap Cellular or Mobile Data.
Tap the phone number you're wanting to relabel.
Tap the current label.
Then tap a new label or custom label you'd like to use.

Re: Esim

Rav65 — Sun, 08 Mar 2026 13:31:09 GMT

I have tried this but it looks like the temporary number sky gave me while transferring to my original number is registered...

I have overridden the temporary number with my number but still no joy..

looks like the temporary eSIM is recognised and my original number is not working..

There are two eSIM showing on phone both with my number.. primary.. no network service.... travel.. showing O2 sky service