topic Returns and swap upgrade in Sky Mobile

Returns and swap upgrade

Jessica017 — Sat, 07 Mar 2026 08:56:47 GMT

So, I have a contract with roughly 900 left, and the swap upgrade would cover half of that. But I don't want to swap, instead I want to send my phone back to cover half of the remaining debt and then pay the other half Is that possible?

Re: Returns and swap upgrade

caesarome — Sat, 07 Mar 2026 09:46:07 GMT

@Jessica017

When you do a swap if there is still an amount to pay against the device then this is added to your next availble bill so would be paid off via that.

Re: Returns and swap upgrade

Jessica017 — Sat, 07 Mar 2026 14:01:43 GMT

That I'm aware of, what I mean is I'm asking if there's a way to return the phone but still have it cover some of the money

Re: Returns and swap upgrade

63johnw — Sat, 07 Mar 2026 19:36:23 GMT

Hi @Jessica017 no, you have entered into an agreement so you can't do that. You are free to sell your phone and then use that to pay part of what's owed then pay the rest off.