topic Re: voicemail symbol/ notification in Sky Mobile

voicemail symbol/ notification

b4u2 — Fri, 06 Mar 2026 11:45:13 GMT

I have stopped receiving the voicemail symbol when someone leaves me a new voice message so now have no idea when i have one or more to lisen to. No notification at all. I always had a symbol and notification informing me so i know but for some odd reason now not getting that anymore, please help and advise?

Re: voicemail symbol/ notification

63johnw — Fri, 06 Mar 2026 11:56:23 GMT

Hi @b4u2 there have been a few reports involving voicemail notifications lately, mostly that they can't be deleted. You could try turning off voicemail then restart your phone then turn it back on to see if that helps.

Voicemail can’t be switched off completely. But, to stop people leaving you voicemail messages, turn message recording mode off.
On your phone:
Dial 759.
Press 3.
Press 5.
Press 1.

Re: voicemail symbol/ notification

b4u2 — Fri, 06 Mar 2026 12:02:29 GMT

Switched off and on again but the problem is I'm not getting notified of new voicemails.

What should I do?

Re: voicemail symbol/ notification

63johnw — Fri, 06 Mar 2026 12:15:37 GMT

Have you tried leaving yourself a voicemail @b4u2 to see if you get a notification ?

Re: voicemail symbol/ notification

b4u2 — Fri, 06 Mar 2026 12:16:14 GMT

Yes, didn't work.

Re: voicemail symbol/ notification

63johnw — Fri, 06 Mar 2026 12:19:15 GMT

@b4u2

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: voicemail symbol/ notification

J_ham — Fri, 06 Mar 2026 12:31:58 GMT

Thanks @63johnw for escalating this. We’ve sent @b4u2 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: voicemail symbol/ notification

b4u2 — Sun, 08 Mar 2026 12:01:52 GMT

No one is responding to my messages 😒.