topic Re: Sim activation not working in Sky Mobile

Sim activation not working

Jasmine48 — Fri, 06 Mar 2026 11:06:27 GMT

I have a new sim from sky I put it in my phone activated the sim and pac code from old provider it's been over 24hrs and I still have no service?

Re: Sim activation not working

63johnw — Fri, 06 Mar 2026 11:17:09 GMT

Hi @Jasmine48

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sim activation not working

J_ham — Fri, 06 Mar 2026 11:26:07 GMT

Thanks @63johnw for escalating this. We’ve sent @Jasmine48 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.