topic Re: mobile phone issues in Sky Mobile

mobile phone issues

car32 — Thu, 05 Mar 2026 15:32:25 GMT

i have changed my mobile provider from 02 to sky, I now can't receive any incoming calls. I may need to cancel my contract with sky

Re: mobile phone issues

63johnw — Thu, 05 Mar 2026 15:49:13 GMT

Hi @car32 have you activated your sky sim ? Have you ported a number to sky ? If so when ?

Re: mobile phone issues

car32 — Thu, 05 Mar 2026 16:10:03 GMT

I have inserted the sim card and it all seems to be working but I can't receive incoming calls. If anyone tries to ring me it says The number you called is not recognised. what is the issue

Re: mobile phone issues

caesarome — Thu, 05 Mar 2026 16:12:08 GMT

@63johnw wrote:

Hi @car32 have you activated your sky sim ? Have you ported a number to sky ? If so when ?

Re: mobile phone issues

car32 — Thu, 05 Mar 2026 16:28:19 GMT

yes it has all been activated and everything is working except i cannot recieve incoming calls

Re: mobile phone issues

caesarome — Thu, 05 Mar 2026 16:35:34 GMT

Is the correct number showing in the settings ?

Re: mobile phone issues

PandJ2020 — Thu, 05 Mar 2026 16:46:32 GMT

When did you give Sky the PAC from O2?