topic Having major issues contacting a Live Agent on the sky chat. The response box isn't there in Sky Mobile

Having major issues contacting a Live Agent on the sky chat. The response box isn't there

Loucat_ — Thu, 05 Mar 2026 10:40:03 GMT

My phone has water damage and I have taken out the SIM and tray to dry out yesterday early evening. I worried about trying to turn it on incase it won't work so need to order a replacement SIM urgently. The chatbot is driving me insane! I eventually got transferred to a live agent and then the response box for me to answer, wasn't there!!!

Re: Having major issues contacting a Live Agent on the sky chat. The response box isn't there

J_ham — Fri, 06 Mar 2026 08:30:55 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141