https://helpforum.sky.com/t5/Sky-Mobile/Mobile-internet/m-p/5224480#M287101 <P>If there is a mast issue then this might explain why your device is not working. Sky do not own these so the company that does will be responsible&nbsp;for carrying out the repairs and when&nbsp;they have done&nbsp;as there is no automatic right for compensation Sky are usually&nbsp;fair is situations&nbsp;like this so if you then speak to them they might apply a credit to your account to cover the days you have had no service.</P> Thu, 05 Mar 2026 10:22:16 GMT caesarome 2026-03-05T10:22:16Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-internet/m-p/5224441#M287095 <P>No mobile internet connection. Sky rep said it could be a damaged sim. An email said my contract had ended. Sky app says there is a mast problem in my area.</P><P>I've followed online guidance and nothing has working. Over a week now this issue has been going on.</P> Thu, 05 Mar 2026 09:19:09 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-internet/m-p/5224441#M287095 Sharon250 2026-03-05T09:19:09Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-internet/m-p/5224480#M287101 <P>If there is a mast issue then this might explain why your device is not working. Sky do not own these so the company that does will be responsible&nbsp;for carrying out the repairs and when&nbsp;they have done&nbsp;as there is no automatic right for compensation Sky are usually&nbsp;fair is situations&nbsp;like this so if you then speak to them they might apply a credit to your account to cover the days you have had no service.</P> Thu, 05 Mar 2026 10:22:16 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-internet/m-p/5224480#M287101 caesarome 2026-03-05T10:22:16Z