topic Re New mobile order in Sky Mobile https://helpforum.sky.com/t5/Sky-Mobile/New-mobile-order/m-p/5224473#M287098 <P>This might have happened if you have failed the second more enhanced credit check that takes place. You can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.</P> <P><BR />If this is the case then any upfront charges that you have paid should be refunded within about 14 days.</P> Thu, 05 Mar 2026 10:17:03 GMT caesarome 2026-03-05T10:17:03Z New mobile order https://helpforum.sky.com/t5/Sky-Mobile/New-mobile-order/m-p/5224407#M287089 <P>I just pre ordered a new mobile phone, everything went through and purchase was successful. Why then after two confirmation emails did I receive an email saying that my purchase had been cancelled.</P><P>&nbsp;</P> Wed, 04 Mar 2026 23:17:30 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-mobile-order/m-p/5224407#M287089 UnhappyRead 2026-03-04T23:17:30Z Re New mobile order https://helpforum.sky.com/t5/Sky-Mobile/New-mobile-order/m-p/5224473#M287098 <P>This might have happened if you have failed the second more enhanced credit check that takes place. You can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.</P> <P><BR />If this is the case then any upfront charges that you have paid should be refunded within about 14 days.</P> Thu, 05 Mar 2026 10:17:03 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-mobile-order/m-p/5224473#M287098 caesarome 2026-03-05T10:17:03Z